256-318-0293

Privacy Policy

Effective Date: July 23, 2025

Rivers Ridge Moving Company (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including data collected via SMS messaging, in compliance with Application-to-Person (A2P) 10DLC requirements, the Telephone Consumer Protection Act (TCPA), and other applicable laws. This policy is publicly available at riversridgemoving.com/privacy and linked in our website footer and on forms collecting your information.

1. Information We Collect

We collect the following types of information:

  • Contact Information: Name, phone number, email address, and physical address provided when you request moving services or contact us.

  • Service Details: Information related to your moving service requests, such as move dates, locations, and preferences.

  • Communications: Messages, feedback, or interactions with us, including SMS messages and email correspondence.

  • Device Data: IP address, browser type, and pages visited on our website (riversridgemoving.com).

2. How We Use Your Information

We use your information to:

  • Provide and manage moving services, including scheduling and coordination.

  • Communicate with you via SMS, email, or phone about inquiries, appointments, quotes, or service updates.

  • Respond to your questions or service requests.

  • Improve our website, services, and customer experience.

  • Comply with legal obligations.

3. SMS Consent and A2P 10DLC Compliance

By providing your phone number on our website forms at riversridgemoving.com, you consent to receive text messages from Rivers Ridge Moving Company related to your inquiries, appointments, or moving services. Consent will be obtained explicitly through a non-preselected checkbox on our forms or by texting a keyword (e.g., “JOIN”) to our 10DLC number and replying “YES” to confirm, once implemented. This Privacy Policy is linked on all forms collecting phone numbers to ensure you are informed before consenting.

  • Message and Data Rates: Standard message and data rates may apply.

  • Message Frequency: Frequency varies based on your interactions (e.g., appointment reminders, service updates).

  • Opt-Out: Reply “STOP” to any message to unsubscribe at any time. You may also contact us to withdraw consent (see Contact Us below).

  • Help: Reply “HELP” for assistance or contact us directly.

  • Compliance: We adhere to A2P 10DLC registration requirements, CTIA guidelines, and TCPA regulations. Our SMS messages comply with content restrictions, prohibiting content related to sex, hate, alcohol, firearms, or tobacco/cannabis. See our Terms and Conditions at riversridgemoving.com/terms for full details on SMS message types, frequency, and content policies.

4. How We Share Your Information

We do not sell, rent, or share your personal data, including mobile numbers and opt-in consent data, with third parties or affiliates for marketing or promotional purposes. We may share your information only in the following cases:

  • Service Providers: With trusted service providers (e.g., CRM tools, SMS delivery platforms) who assist in our operations, under strict confidentiality agreements to protect your data.

  • Legal Requirements: With legal authorities if required by law or to protect our rights.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy (e.g., providing moving services) or as required by law. Once no longer needed, data is securely deleted.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information.

  • Withdraw consent for SMS or marketing communications at any time by replying “STOP” to a message or contacting us.

  • Request information about how your data is used or shared.

To exercise these rights, contact us at tyler@riversridgemover-iicpffp290.live-website.com or (256) 318-0293. We will respond promptly in accordance with applicable laws.

8. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children under 13. If we learn such data has been collected, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted at riversridgemoving.com/privacy with a revised “Effective Date.” We encourage you to review this policy regularly.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Tyler Rivers, Authorized Representative
📞 (256) 318-0293
📧 tyler@riversridgemover-iicpffp290.live-website.com
🌐 riversridgemoving.com

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