Terms and Conditions
Effective Date: July 23, 2025
These Terms and Conditions (“Agreement”) govern your use of the website riversridgemoving.com (“Website”) and the moving services provided by Rivers Ridge Moving Company (“we,” “us,” “our,” or “Company”), a licensed household goods moving company registered with the Federal Motor Carrier Safety Administration (FMCSA) under USDOT Number [Insert USDOT Number]. By accessing our Website or engaging our moving services, you (“Customer” or “you”) agree to be bound by this Agreement. This Agreement also serves as the Terms and Conditions of Service for all moving services provided, in compliance with FMCSA regulations, the Telephone Consumer Protection Act (TCPA), and Application-to-Person (A2P) 10DLC requirements for SMS communications.
1. Definitions
Bill of Lading: The receipt for your goods and the contract for their transportation.
Binding Estimate: A written estimate guaranteeing the total cost of the move based on the services and items listed.
Non-Binding Estimate: An estimate of the cost based on estimated weight and services, subject to change.
Order for Service: A document authorizing us to provide the moving services described in the estimate.
Valuation: The monetary value you declare for your shipment, determining our liability for loss or damage.
Tariff: Our document detailing rates, rules, and service terms, available upon request.
2. Website Use
Access: You may use the Website for lawful purposes, such as requesting quotes or contacting us. Unauthorized use, including hacking or data scraping, is prohibited.
Content: All content on the Website (e.g., text, images) is owned by us or our licensors and protected by copyright laws. You may not reproduce or distribute it without permission.
Links: Our Privacy Policy (riversridgemoving.com/privacy) governs data collection via the Website, including for SMS communications.
3. Moving Services
Scope of Work: We provide household goods moving services, including loading, transportation, unloading, and optional services (e.g., packing, unpacking) as specified in the Order for Service and Bill of Lading. Services include:
Pickup and delivery on agreed dates and times.
A crew of [insert number] movers and appropriately sized moving truck.
Use of equipment (e.g., dollies, pads) unless otherwise noted.
Customer Responsibilities: You must:
Provide accurate information about items to be moved.
Ensure safe and accessible environments at pickup and delivery locations.
Notify us of high-value items (> $100 per pound) in writing before the move.
Review all documents (e.g., Bill of Lading, Order for Service) before signing.
4. Estimates and Payment
Estimates: We provide written binding or non-binding estimates per FMCSA regulations. Binding estimates guarantee the cost based on the listed items and services. Non-binding estimates are based on estimated weight and may change based on actual weight or additional services. Revised estimates may be issued for last-minute additions, signed before services begin.
Payment Terms:
A deposit of [insert percentage, e.g., 25%] is required upon booking.
For binding estimates, 100% of the estimated cost is due at delivery.
For non-binding estimates, payment is due based on actual weight/services, with any balance due within 30 days of delivery.
Accepted payment methods: [insert methods, e.g., credit card, check].
Late payments incur a fee of [insert amount or percentage] per day.
Cancellation: Cancellations within [insert period, e.g., 48 hours] of the scheduled move incur a fee of [insert amount, e.g., $200 or 25% of deposit]. No refunds for cancellations on the move date.
Tariff: Our rates and service terms are detailed in our Tariff, available upon request.
5. SMS Communications
Consent: By providing your phone number on our Website forms or by texting a keyword (e.g., “JOIN”) to our 10DLC number and replying “YES” to confirm (once implemented), you consent to receive SMS messages about inquiries, appointments, or services. Our Privacy Policy (riversridgemoving.com/privacy) is linked on all forms collecting phone numbers.
Message Details:
Frequency: Varies based on your interactions (e.g., appointment reminders).
Rates: Standard message and data rates may apply.
Opt-Out: Reply “STOP” to unsubscribe at any time.
Help: Reply “HELP” for assistance or contact us at (256) 318-0293.
Content: Messages are limited to service-related communications and comply with CTIA guidelines, prohibiting content related to sex, hate, alcohol, firearms, or tobacco/cannabis.
Data Protection: Mobile numbers and opt-in data are not shared with third parties for marketing purposes.
6. Liability and Valuation
Options: Per FMCSA regulations, we offer two valuation options for interstate moves:
Full Value Protection: We are liable for the replacement value of lost or damaged goods in your shipment, subject to a deductible (if selected). You must notify us in writing of items valued over $100 per pound (e.g., jewelry, antiques) using a “Declaration of Article(s) of Extraordinary Value” form, provided with the Bill of Lading. Failure to declare high-value items limits our liability to $100 per pound per item.
Released Value Protection: We are liable for no more than $0.60 per pound per article, at no additional cost. For example, a 20-pound TV would be compensated at $12 (20 lbs x $0.60). You must sign the Bill of Lading to select this option.
Default: Unless you select Released Value Protection in writing, your shipment is transported under Full Value Protection.
Limitations: We are not liable for:
Damage to self-packed items due to improper packing.
Pre-existing damage or items of pressed/particle board furniture.
Internal damage to electronics (e.g., loose wires) not caused by our handling.
Items you pack containing perishable, dangerous, or hazardous materials.
Loss or damage if you sign a delivery receipt without noting exceptions.
Claims: You must file claims for loss or damage within 9 months of delivery, specifying the dollar amount for repair or replacement. We will process claims per FMCSA regulations (49 CFR § 370).
7. Prohibited Items
We will not transport:
Hazardous materials (e.g., explosives, flammable liquids).
Perishable goods (e.g., food, plants).
Items of sentimental value (e.g., family albums) unless declared and agreed in writing.
Items prohibited by federal or state law. You must inform us of any such items before the move. We reserve the right to refuse service if conditions are unsafe or unsanitary.
8. Insurance
Our Coverage: We maintain liability insurance and workers’ compensation as required by FMCSA and state regulations. Details are available upon request.
Additional Coverage: You may purchase third-party insurance for added protection. Any such insurance is separate from this Agreement and subject to the insurer’s terms.
Recommendation: We recommend insuring high-value or sentimental items independently.
9. Dispute Resolution
Process: Disputes must first be addressed by contacting Tyler Rivers at (256) 318-0293 or tyler@riversridgemover-iicpffp290.live-website.com. If unresolved, you may request arbitration through our FMCSA-required arbitration program, details of which are provided with the Order for Service.
Legal Action: You may file a claim in state court or contact the FMCSA at (866) 637-0635. Claims must comply with federal regulations.
10. Regulatory Compliance
Licensing: We are licensed for interstate and intrastate moves, registered with FMCSA under USDOT Number [Insert USDOT Number], and compliant with state regulations.
FMCSA Regulations: We adhere to 49 CFR Part 375 (Transportation of Household Goods), Part 370 (Loss and Damage Claims), and Part 387 (Financial Responsibility).
TCPA and A2P 10DLC: Our SMS communications comply with TCPA and A2P 10DLC requirements, including explicit consent and opt-out options.
11. Termination and Amendments
Termination: We may terminate services if you breach this Agreement or if conditions are unsafe/unsanitary. You forfeit your deposit and may incur a minimum one-hour labor charge.
Amendments: This Agreement may be amended only by written consent of both parties.
12. Limitations of Liability
Website: We are not liable for damages from Website use, including data breaches or technical errors, except as required by law.
Services: Our liability is limited as outlined in Section 6. We are not responsible for delays due to force majeure (e.g., weather, strikes).
Indemnity: You agree to indemnify us against claims arising from your breach of this Agreement.
13. Governing Law
This Agreement is governed by the laws of Alabama and federal regulations for interstate moves. Disputes are subject to arbitration or Alabama state courts.
14. Contact Us
Tyler Rivers, Authorized Representative
📞 (256) 318-0293
📧 tyler@riversridgemover-iicpffp290.live-website.com
🌐 riversridgemoving.com
By engaging our services or using our Website, you acknowledge that you have read, understood, and agree to this Agreement. Retain a copy for your records.